Privacy Policy

Last updated: 1 July 2025

1. Introduction

London City Hotel & Resort ("we", "our", "us"), registered and operating at 47 Brook Street, Mayfair, London W1K 4HR, United Kingdom, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at londoncityhotelresort.top, contact us, or use our services. Please read this policy carefully. If you do not agree with its terms, please cease use of our website.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: First name, last name, date of birth (for age verification purposes).
• Contact Data: Email address, telephone number, postal address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: When you complete our contact form, email us, telephone us, or visit our property.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data using cookies and similar technologies. Please see our Cookie Policy for further details.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To manage our relationship with you, including notifying you of changes to our terms or privacy policy.
• To verify your age where required by law or our operational policies.
• To improve our website, products and services through analysis of usage patterns.
• To comply with our legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Performance of a contract: Where processing is necessary to provide services you have requested.
• Legal obligation: Where we are required to process data to comply with applicable laws, including age verification requirements.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided your interests do not override ours.
• Consent: Where you have given explicit consent to processing for a specific purpose.

6. Data Sharing and Disclosure

We do not sell, trade or otherwise transfer your personal data to third parties except:

• Service providers acting as data processors who assist us in operating our website and business (subject to appropriate data processing agreements).
• Where required by law, regulation, court order or governmental authority.
• In connection with a business transfer, merger or acquisition, subject to appropriate safeguards.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use, and applicable legal requirements.

8. Your Rights Under UK GDPR

Under UK data protection legislation, you have the following rights:

• Right of access: To request a copy of your personal data.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data in certain circumstances.
• Right to restriction of processing: To request we restrict processing of your data.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests.

To exercise any of these rights, please contact us at supp@londoncityhotelresort.top. We will respond within 30 days of receiving your request.

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Access to your personal data is restricted to those who have a business need to know.

10. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically to stay informed of any changes.

12. Contact and Complaints

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: supp@londoncityhotelresort.top
• Address: London City Hotel & Resort, 47 Brook Street, Mayfair, London W1K 4HR
• Telephone: +44 (0)20 7629 8888

You have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by telephone on 0303 123 1113.